The Financial Services Sector

Financial institutions are by far the most successful sector for improving the accessibility of their products and service for disabled customers, however there is still considerable variation in the types of support offered.

Over 40% of people with bank accounts use internet banking at least twice a week, with only 3%

relying on face to face contact and 2% opting for telephone banking (1)

Whilst most companies provide critical information in Braille, large print and audio, additional accessibility provisions (such as improved layout, signage and colour contrast in branch, sign language materials etc) vary greatly.

As FS companies continue to improve their web provision, more disabled customers will be able to manage their money from the comfort of their own home. Not only is this a more convenient option but also removes the risk of having a negative visit whereby the customer cannot do what they wanted because some aspect of their disability in relation to the branch has prevented them from doing so.

If your organisation operates in the financial services sector, contact us today for a free no obligation service review

Sources:
Investment International